FAQ
Frequently Asked Questions (FAQ)
Ella & Ivy London
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What is Ella & Ivy London?
Ella & Ivy London is an online store offering a curated selection of high-quality fashion items and accessories, designed to complement your everyday style.
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How long does shipping take?
Shipping times vary by location. Orders are typically processed within 2-3 business days and delivered within 7-15 business days. Tracking information will be provided.
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How can I track my order?
After your order ships, you’ll receive a tracking number via email to monitor its progress.
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What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. Our checkout is secure.
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What is your return policy?
We have a 30-day return policy. Items must be unused and in original packaging. Visit our Returns & Refunds page for details.
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My item arrived damaged. What should I do?
Contact us within 48 hours of receipt with photos of the damage. We’ll arrange a replacement or refund.
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Do you offer discounts or promotions?
Yes, we regularly provide discounts and seasonal deals. Subscribe to our newsletter and follow us on social media for updates.
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Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of placement. Contact our support team promptly for assistance.
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How can I contact Ella & Ivy London for assistance?
Email us at: info@ellaandivy-london.co.uk We’re here to help ensure a great shopping experience!